Privacy Policy

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Anglia Chauffeur Vehicles (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our chauffeur services.

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1. Information We Collect

 

​We may collect the following information when you make an enquiry, booking, or use our services:​

• Full name

• Contact details (email, phone number, address)

• Pickup and drop-off locations, travel details, and schedules

• Payment information (processed securely via our payment provider)

• Special requests or preferences (e.g., wedding details)

 

2. How We Use Your Information

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We use your personal data to:

• Process and manage your booking

• Communicate with you regarding your journey or enquiry

• Provide safe, reliable, and professional chauffeur services

• Improve our customer service and operations

• Comply with legal or regulatory obligations

 

3. Lawful Basis for Processing

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We process personal data under the following legal bases:

• Contract: To fulfil bookings and provide chauffeur services

• Consent: For marketing communications (only with your permission)

• Legal obligation: To meet tax, insurance, and licensing requirements

• Legitimate interests: To maintain service quality and ensure safety

 

4. Data Sharing

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We do not sell or trade your personal information. We may share data with:

• Payment processors (for secure transactions)

• Regulatory or legal authorities when required

• Trusted third-party service providers (only when necessary for operations)

 

5. Data Retention

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We keep your personal data only as long as necessary to provide our services and meet legal obligations (e.g., tax records are kept for 6 years).

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6. Security

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We take appropriate measures to protect your data from unauthorised access, alteration, or disclosure.

 

7. Your Rights

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Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Restrict or object to certain types of processing

• Withdraw consent for marketing at any time​

To exercise these rights, please contact us using the details below.

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8. Cookies & Website Usage

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If our website uses cookies, we will inform you and obtain consent where required. Cookies may be used to improve site functionality and user experience.

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9. Contact Us

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If you have any questions about this Privacy Policy or how we handle your data, please contact:

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Anglia Chauffeur Vehicles
Suffolk, United Kingdom
 
info@angliacv.co.uk

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If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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